As an entrepreneur, CEO, and clinical psychologist, Dr. Jody Carrington believes that every successful team must have the inherent ability to repair and reconnect. Emotional exhaustion, a lack of compassion, and an experience of futility have become common experiences for many teams.  Dr. Jody has begun walking hundreds of organizations through the process of reconnection to combat burnout and build mental resilience. She has created specific strategies to shift culture, bringing hilarity and truth while reigniting purpose and productivity.

CBRE Hotels will share their up to date outlook for the Alberta accommodation sector for the remainder of 2023 and a first glimpse at how the sector may move forward in 2024. They will once again include discussions of factors impacting both top line and financial performance.

In recent years, the tracking and reporting of environmental, social and governance (ESG) factors and performance has taken the world by storm.  In this session, we will explore key ESG developments important to the hospitality industry including:

• Key mandatory legal reporting requirements taking effect in 2024 relating to climate disclosure and hospitality supply chains;
• ESG financial risks and opportunities relating to lending, insurance and hospitality operations;
• Identification of ESG legal risks including greenwashing, shareholder activism and regulatory enforcement;
• Discussion of executive and Board of Director responsibilities for ESG

Chief Economist for the Government of Alberta joins us to share an economic outlook for Alberta, providing insights on the realities affecting the future of tourism and travel in Alberta. What types of investment will be driving growth for hotels? What factors have the most impact on Alberta hotels?

Hotels are facing significant challenges due to major factors like advanced artificial intelligence, aging populations in wealthy countries, and the ongoing issue of global warming. These challenges often result in hotels struggling to keep up with the rapid pace of change. While technological automation is essential, an even more critical aspect is how frequently hotel leaders come together to discuss their plans, make decisions, and eliminate unnecessary distractions. This allows them to allocate more dedicated time to focus on single tasks, or "monotasking."

In his presentation, Adam will emphasize the need to accelerate the collaboration within hotel organizations. He will also introduce some "soft tech" solutions aimed at reducing "busywork" – those quick, disruptive tasks that divert attention from important work. Attendees will learn strategies to minimize email overload, improve meeting efficiency, and understand why multitasking itself can contribute to job-related stress. The presentation will delve deeper into the concept of "opportunity costs," such as lost revenue or missed cost-saving opportunities resulting from a slower pace of innovation. Additionally, the discussion will touch upon "hidden replacement costs."

The presentation will explore how the burden of busywork and slow growth can contribute to a phenomenon known as the "Great Resignation." This trend sees entrepreneurial managers naturally gravitating toward more innovative companies, creating significant operational challenges for hotels.