Most of us aren't aware of our unconscious bias - that's why it's "unconscious". Some people even think it doesn't even exist. Not only does it exist, but there are multiple ways it shows up in our everyday work. If we are not aware of it, we can't change it, and it will inadvertently hurt our clients. Roxanne will shine the light on some of our blind spots, share some of her own experiences, and challenge the audience to make the changes necessary so that their work can be more effective.